Effective Date: July 12, 2026
Last Updated: July 12, 2026

Welcome to Tsigq.com, operated under the brand TSIGUOQURU (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, purchase our appliance replacement parts, or register for our B2B Pro Network.

 

1. Information We Collect

We collect personal information that identifies, relates to, or describes you in the following ways:

  • Information You Provide Directly:
  • Account & Order Information: Name, company name (if applicable), billing address, shipping address, email address, and phone number.
  • Payment Details: Payment card details (processed securely via PCI-DSS compliant third-party payment gateways; we do not store full credit card numbers).
  • B2B & Wholesale Applications: Business contact details, trade information, and tax IDs (if applicable) for account verification.
  • User Content & Support: Product reviews, repair stories, customer service inquiries, and email newsletter sign-ups.
  • Information Collected Automatically:
  • Technical & Device Data: IP address, browser type, operating system, device ID, pages visited, time spent on pages, referring URLs, and site navigation paths.
  • Cookies & Tracking Technologies: We use cookies, pixels, and web beacons to keep you logged in, remember shopping cart items, secure transaction sessions, and analyze site performance.
 

2. How We Use Your Information

We use your personal information for transparent business purposes, including:

  • Fulfilling orders, processing payments, and coordinating shipping and delivery.
  • Verifying and managing consumer accounts and B2B Pro/Wholesale memberships.
  • Providing responsive customer service and technical support for appliance parts.
  • Improving website functionality, supply chain efficiency, and user experience.
  • Preventing fraud, detecting security incidents, and protecting our legal rights.
  • Marketing Communications: Sending order updates, shipping notifications, and promotional emails. You can opt out of promotional communications at any time by clicking the “Unsubscribe” link in any marketing email (in compliance with the U.S. CAN-SPAM Act).
 

3. Cookies, Targeted Advertising & Analytics

We partner with third-party networks (such as Google Ads, Meta/Facebook, and Microsoft Advertising) to display relevant ads across the web based on your interactions with our site.

  • Tracking Technologies: Third-party partners may place cookies or pixels to serve tailored interest-based advertising and measure ad performance.
  • Customer Match Lists: We may occasionally use securely hashed (encrypted) contact lists (e.g., email addresses) to reach relevant audiences on ad platforms. We do not sell hashed lists to data brokers.
  • Managing Preferences: You can control cookies through your browser settings or opt out of personalized ads directly via:
  • Google Ad Settings
  • Meta Ad Preferences
  • Microsoft Ad Settings
  • Digital Advertising Alliance Opt-Out
 

4. How We Share Your Information

We do not sell your personal information or rent it to third parties for their independent marketing. We share data only with service providers required to operate our business:

  • Logistics & Delivery Partners: Shipping carriers (e.g., USPS, UPS, FedEx) to deliver your purchases.
  • Payment Processors: Compliant payment gateways to authorize and process transactions securely.
  • Service Providers: Technology providers supporting website hosting, security, analytics, and email delivery.
  • Legal Compliance: When strictly required by law, court order, subpoena, or to protect the safety, rights, or property of our users and brand.
 

5. Your U.S. State Privacy Rights (Including CCPA/CPRA)

If you reside in California or another U.S. state with applicable privacy laws (e.g., Virginia, Colorado, Connecticut, Utah, Texas, Oregon), you may have the following rights regarding your personal information:

  • Right to Know / Access: Request details about the specific categories and pieces of personal data we have collected about you.
  • Right to Delete: Request deletion of your personal data, subject to legal exceptions (such as retaining records for warranty, tax, or fraud-prevention purposes).
  • Right to Correct: Request correction of inaccurate personal information.
  • Right to Opt-Out: Opt out of the “sale” or “sharing” of your personal information for cross-context behavioral/targeted advertising.
  • Right to Non-Discrimination: You will not receive discriminatory treatment or diminished service for exercising your privacy rights.
  • Opt-Out Preference Signals: We recognize Global Privacy Control (GPC) opt-out signals sent by browser tools where applicable.

To exercise any of these rights, please email us at support@tsigq.com. We will verify your identity and process your request within the timeframe mandated by law.

 

6. Data Security & Retention

  • Security Measures: We use industry-standard administrative, physical, and technical safeguards—including SSL/TLS encryption for online checkout—to safeguard your data.
  • Data Retention: Personal information is retained only as long as necessary to fulfill orders, meet accounting and warranty requirements, comply with legal obligations, and resolve disputes.
 

7. Product Reviews and Public Content

If you post a product review or repair success story on our site, your submission (including your first name, review text, and the appliance model) may be displayed publicly. Please refrain from including confidential contact details in public text.

 

8. Children’s Privacy (COPPA Compliance)

Our website and appliance repair parts are intended for adult consumers and commercial professionals. We do not knowingly collect personal information from children under the age of 13 (or under 16 without explicit consent). If we discover data collected from a child, we will delete it immediately.

 

9. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the content, security, or privacy policies of external third parties.

 

10. Updates to This Policy

We may periodically update this Privacy Policy to reflect changing operational, legal, or regulatory requirements. Any changes will be posted on this page with an updated “Effective Date.”

 

11. Contact Us

If you have questions, feedback, or wish to submit a privacy request, please contact us: