Legal
Terms of Service
Terms of Use
Last Updated: July 12, 2026
Welcome to TSIGUOQURU (operated via www.tsigq.com, referred to as “us,” “we,” or “our”). These Terms of Use govern your access to and use of our website, as well as the purchase of any home appliance replacement parts, tools, or related services (collectively, the “Site”).
1. Account Setup and Registration
You may purchase products as a guest or by registering an account (including applying for a B2B Pro Network account).
- You are responsible for providing accurate, current, and complete information during registration or checkout.
- You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
- We reserve the right to suspend or terminate accounts that violate these Terms or contain fraudulent information.
2. Orders, Cancellations, and Service Restrictions
- Order Processing: Your payment method will be charged at the time your order is placed.
- Cancellations: If an order or item is canceled prior to shipment, a refund will be issued to your original payment method. Refunds are typically processed within seven (7) to ten (10) business days.
- Refusal of Service: We reserve the right to cancel orders, restrict site access, or terminate accounts at our sole discretion. Reasons include, but are not limited to: suspected fraud, abusive or threatening conduct toward our staff, unauthorized data mining, or illegal site usage.
3. Pricing Errors and Product Availability
- Prices, product specifications, and availability are subject to change without notice.
- While we strive for complete accuracy, errors in pricing or technical details may occasionally occur.
- In the event of a pricing or typographical error, TSIGUOQURU reserves the right to cancel any affected orders, even if the order has been confirmed and your payment method charged. If your payment method has already been charged, we will promptly issue a full credit or refund to your original payment method.
4. DIY Appliance Repair & Technical Disclaimer (CRITICAL)
Our Site may offer technical guides, repair tips, diagrams, or instructional content ("Technical Materials") at no cost for informational purposes only.
- High-Risk Warning: Home appliance repair involves significant risks, including electrical shock, personal injury, property damage, fire, flooding, or death.
- Professional Recommendation: WE STRONGLY RECOMMEND THAT ALL APPLIANCE REPAIRS BE PERFORMED BY A LICENSED, QUALIFIED PROFESSIONAL.
- Assumption of Risk: If you choose to perform DIY (Do-It-Yourself) repairs using our parts or Technical Materials, YOU ASSUME ALL RISKS. TSIGUOQURU is not liable for any direct, indirect, incidental, or consequential damages, personal injury, or property damage resulting from DIY installation or reliance on Technical Materials provided on this Site.
5. Disclaimer of Warranties
EXCEPT AS EXPRESSLY PROVIDED IN OUR SPECIFIC RETURN & WARRANTY POLICY, ALL PARTS, PRODUCTS, AND SERVICES ON THIS SITE ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TSIGUOQURU DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
6. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TSIGUOQURU SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES (INCLUDING LOSS OF PROFITS, DATA, OR PROPERTY DAMAGE) ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THIS SITE, PURCHASES, OR PRODUCTS.
OUR TOTAL CUMULATIVE LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR YOUR PURCHASES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM.
7. Intellectual Property
All content on this Site—including logos, trademarks (TSIGUOQURU), text, graphics, images, product photography, and software—is the property of TSIGUOQURU or its content suppliers and is protected by applicable intellectual property laws. Unauthorized copying, distribution, or reproduction is strictly prohibited.
8. Dispute Resolution & Waiver of Class Action / Jury Trial
- Informal Resolution: In the event of any dispute, controversy, or claim, you agree to contact us first at support@tsigq.com to attempt to resolve the matter informally in good faith.
- Class Action & Jury Trial Waiver: TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND TSIGUOQURU AGREE THAT ALL DISPUTES MUST BE RESOLVED ON AN INDIVIDUAL BASIS. YOU WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, OR JURY TRIAL.
9. Incorporation of Policies & Changes to Terms
- Incorporated Policies: Your use of the Site is also governed by our Privacy Policy, Shipping Policy, and Return & Warranty Policy.
- Modifications: We reserve the right to update or modify these Terms of Use at any time. Updates will be posted on this page with a revised "Last Updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the updated Terms.
10. Contact Us
If you have any questions regarding these Terms of Use, please contact us:
- Brand: TSIGUOQURU
- Website: www.tsigq.com
- Email: support@tsigq.com
Privacy Policy
Privacy Policy
Last Updated: July 12, 2026
Welcome to Tsigq.com, operated by TSIGUOQURU (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our appliance replacement parts, or apply for our B2B Pro Network.
1. Information We Collect
We may collect personal information from users in various ways, including but not limited to when you:
- Place an order or create an account
- Apply for a B2B Wholesale/Pro Network account
- Submit a Product Review or Repair Story
- Subscribe to our newsletter or promotional mailings
- Contact customer support
- Use features or services on our Site
Information may include your:
- Name and Company Name (if applicable)
- Email address
- Billing address and shipping address
- Phone number
- Payment details (processed securely via third-party services; we do not store full credit card numbers)
Technical and Usage Information: When you visit the Site, we automatically collect certain technical information, such as your browser type, operating system, device type, IP address, pages viewed, time spent on the Site, and referral sources.
2. How We Use Information
We use the information we collect for the following purposes:
- To process payments, fulfill orders, and deliver services.
- To verify and manage B2B and wholesale partner accounts.
- To provide excellent customer support and technical assistance.
- To improve our website functionality, supply chain operations, and overall user experience.
- To send transactional emails (e.g., order confirmations, shipping updates).
3. Advertising, Remarketing, and Customer Lists
We use services like Google Ads, Microsoft Advertising, Meta (Facebook), and other platforms to display relevant ads to our users based on their interactions with our Site. These platforms may use cookies and similar technologies to deliver tailored advertising. We may also use conversion-based customer lists, which securely use information collected during transactions (e.g., email or phone number) to reach relevant audiences on advertising platforms. Data is hashed and transmitted securely in accordance with each platform’s policies. We do not sell this information to data brokers.
You can manage your ad preferences or opt out of personalized advertising through the settings provided by:
- Google Ads Settings
- Meta Ad Preferences
- Microsoft Ad Settings
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, maintain secure sessions, and support advertising and analytics features. Cookies may be used to:
- Keep you logged in and maintain your shopping cart.
- Securely process payments (via services like PayPal, Stripe, etc.).
- Detect potential fraud or abuse.
- Track website traffic (via tools like Google Analytics 4).
You can control cookie behavior through your web browser settings. Disabling essential cookies may impact the checkout functionality of the website.
5. How We Protect Your Information
We take data protection seriously and implement industry-standard security measures, including:
- Encrypted transmission (SSL/TLS) of sensitive data during checkout.
- Secure processing of payments through compliant payment gateways.
- Access controls and monitoring on systems that handle customer and wholesale data.
6. Who We Share Information With
We do not sell or rent your personal information to third parties for their independent marketing. We only share information when necessary to fulfill services, including:
- Logistics Partners: Shipping and delivery providers (e.g., USPS, UPS, FedEx).
- Payment Processors: To securely authorize and complete your transactions.
- Service Providers: Technology platforms that assist with hosting, analytics, security, and email communication.
- Legal Compliance: We may disclose your information if strictly required by law, court order, or legal process.
7. Product Reviews and User Content
If you choose to submit a product review or share a repair success story, the content of your submission may be publicly displayed on our website, along with certain non-sensitive details (such as your first name and the appliance part model). We recommend not including any personal contact information in the public body of your review.
8. U.S. State Privacy Rights (Including CCPA/CPRA)
If you are a resident of California or other states with applicable comprehensive privacy laws, you may have specific rights regarding your personal information:
- Right to Know: You may request details about the personal data we have collected about you.
- Right to Delete: You may request that we delete your personal data, subject to certain legal and business exceptions (e.g., retaining records for warranty or tax purposes).
- Right to Opt-Out: You have the right to opt-out of the sharing of your personal information for cross-context behavioral advertising.
To exercise these rights, please contact us at support@tsigq.com.
9. Children’s Privacy (COPPA Compliance)
Our website and repair parts are intended for adults and professionals. We do not knowingly collect personal information from children under the age of 13. If we become aware of data collected from a child, we will delete it immediately.
10. Third-Party Links
Our Site may contain links to third-party websites or partner portals. These sites have their own privacy policies, and we are not responsible for their content or practices.
11. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we do, the updated version will be posted here with a new “Effective Date.”
12. Contact Us
If you have questions about this Privacy Policy, your personal information, or our data practices, please contact us:
- Brand: TSIGUOQURU
- Website: https://tsigq.com
- Email: support@tsigq.com
Shipping Policy
Shipping Policy
To ensure fast and reliable delivery, we partner with top-tier fulfillment networks across the United States, including Amazon Multi-Channel Fulfillment (MCF). This allows us to process and ship your orders with industry-leading speed and accuracy.
1. Order Processing Time
Most orders are processed and sent to our fulfillment centers within 1-2 business days (Monday through Friday, excluding major U.S. holidays). Because our fulfillment process is highly automated to get your parts to you as fast as possible, it is extremely difficult to cancel or modify an order once it has been placed.
2. Shipping Methods & Delivery Times
We provide standard and expedited shipping options at checkout. Delivery estimates begin after the order has been processed and shipped.
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
3. Order Tracking & Split Shipments
Once your order ships, you will receive a confirmation email containing your tracking number(s). You can use this number to monitor your package's transit status.
Split Shipments: Because our inventory is distributed across multiple Amazon fulfillment centers nationwide to optimize delivery times, your order may be split into multiple shipments. If this occurs, you will not be charged any additional shipping fees, and you will receive separate tracking numbers for each package.
4. Shipping Restrictions & U.S. Territories
- P.O. Boxes: Expedited shipping is generally not available for P.O. Box addresses. Please provide a physical street address for faster delivery.
- Non-Contiguous U.S.: Shipments to Alaska, Hawaii, Puerto Rico, and other U.S. territories may experience longer delivery times and may not qualify for free or expedited shipping.
5. International Shipping
While our primary focus is the U.S. market, we currently ship to select international destinations. Please note that international transit times vary significantly, and the recipient is fully responsible for any customs fees, import duties, or local taxes applied by the destination country.
6. Returns & Undeliverable Packages
If a package is returned to our warehouse due to an incorrect shipping address provided at checkout, or if it is marked as undeliverable, a reshipping fee may apply. For information on returning items you no longer need, please review our comprehensive Return & Refund Policy.
Return & Refund Policy
Return & Refund Policy
At TSIGUOQURU, we partner with top-tier fulfillment networks across the United States—including Amazon Multi-Channel Fulfillment (MCF)—to ensure you receive your appliance parts as quickly and reliably as possible. To maintain our high-quality standards and fast processing times, please review our return and refund policy below.
1. 30-Day Return Window
You may return any eligible item(s) in its original condition to us for up to 30 days from the date of delivery.
PLEASE NOTE: Appliance parts that have been installed, used, plugged in, “tried” for troubleshooting, or are missing the factory packaging cannot be accepted for a refund under any circumstances. We do not sell used parts, and therefore cannot accept returns on parts that show any signs of installation or wear.
2. How to Return an Item (Amazon Fulfillment Notice)
Because our inventory is stored and shipped via Amazon’s U.S. fulfillment centers, you must request a Return Merchandise Authorization (RMA) before sending any items back.
To initiate a return, please follow these steps:
- Contact us at support@tsigq.com with your Order Number and the reason for the return.
- We will reply within 1-2 business days with the correct U.S. return warehouse address and your specific RMA instructions.
3. Refund Details & Restocking Fee
If your return is approved and received in pristine, uninstalled condition:
- The refund amount will be the price paid for the returned item(s) plus any applicable tax.
- Original shipping charges are non-refundable and will be deducted from the final refund amount.
- Restocking Fee: A 10% restocking fee will be applied to cover fulfillment center processing and handling fees. Exception: This fee is completely waived if you accidentally ordered the wrong part and place a new order for the correct part with us.
- Return Shipping: The customer is responsible for all return shipping costs. TSIGUOQURU does not provide prepaid return shipping labels.
Once your return is received and inspected by our warehouse (usually within 2-10 business days of delivery), we will issue the refund to your original payment method. Depending on your bank or credit card issuer, it may take an additional 3-7 business days for the funds to post to your account.
4. Missing or Damaged Items
If your order arrives damaged in transit, or if you are missing a part (please check the packing slip first, as orders may be split into multiple shipments), you must notify us at support@tsigq.com within 10 days of receiving your shipment. Please include clear photos of the damaged item and the shipping box to help us expedite your replacement.
5. Defective Items (Exchange Only)
If a part fails or is defective, it must be exchanged for a new replacement; defective parts cannot be returned for a refund. Please contact us within 10 days of receipt, providing your order number, a description of the issue, and the model/serial number of your appliance. We will guide you through the defective exchange process.
6. Order Cancellations (Important)
Because we utilize advanced, automated fulfillment networks to get your parts to you as fast as possible, orders are sent to the warehouse for picking and packing almost immediately after they are placed.
- If you need to cancel, please contact us immediately.
- Once an order has entered the processing and shipping stage at the fulfillment center, we cannot cancel or modify the order.
- If it is too late to cancel, you may simply receive the package and return the item under our standard 30-Day Return Policy.
7. Contact Us
To start a return, report an issue, or ask a question about our policies, please reach out to our customer support team:
- Brand: TSIGUOQURU
- Email: support@tsigq.com
Accessibility Statement
1. Our Commitment
TSIGUOQURU is committed to making our website’s content accessible and user-friendly to everyone. We view accessibility as an ongoing effort and are continuously taking steps to increase the usability of our website to ensure it is accessible to persons with disabilities.
2. Accessibility Standard
Our goal is to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. We are actively working to evaluate and improve our website to ensure a seamless, equitable, and inclusive shopping experience for all of our customers.
3. Accessibility Features
To achieve our accessibility goals, we are maintaining and implementing features across our Site including, but not limited to:
- Keyboard Navigation: Full support for users who cannot use a mouse or prefer keyboard-only navigation.
- Screen Reader Compatibility: Optimizations ensuring that site structures and elements are readable by industry-standard assistive technologies.
- Structured Layouts: Clear, consistent, and logical page layouts to aid in navigation and comprehension.
- Alt Text: Descriptive alternative text provided for informative images, graphics, and product photos.
4. Report an Issue & Feedback
We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and refine our overall accessibility policies.
Email: support@tsigq.com
Subject Line: Please include “Disabled Access” in the subject line of your email.
Please provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.